Last Updated: July 22, 2026
Thank you for choosing Urban Palette. Every product we create is crafted with care, and our payment process is designed to provide a secure and transparent shopping experience.
By placing an order, you agree to the following payment terms.
1. Payment Options
We currently offer the following payment methods:
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Online Prepaid Payment
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Cash on Delivery (COD) (Available only on eligible non-custom products and serviceable locations.)
2. Custom Orders
All custom hand-painted and personalized products require 100% prepaid payment.
Because these products are made specifically for you, Cash on Delivery (COD) is not available for any custom order.
Production of your custom order will begin only after full payment has been successfully received.
3. Cash on Delivery (COD)
COD is available only for eligible non-custom products and selected delivery locations.
Urban Palette reserves the right to disable COD for certain products, order values, or service areas.
Customers choosing COD must ensure that someone is available to receive and pay for the order at the delivery address.
Repeated refusal or non-acceptance of COD orders may result in future COD orders being restricted.
4. Accepted Payment Methods
We accept secure payment methods available during checkout, including:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Digital Wallets
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Cash on Delivery (Eligible non-custom products only)
All online payments are processed through trusted third-party payment providers.
5. Order Confirmation
Your order will be confirmed only after successful payment (or COD confirmation, where applicable).
Custom orders will enter production only after full payment has been received.
6. Failed or Incomplete Payments
If an online payment fails or remains incomplete:
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Your order will not be confirmed.
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Production or dispatch will not begin until payment has been successfully completed.
7. Pricing & Taxes
All prices listed on our website are displayed in Indian Rupees (INR).
Applicable taxes and shipping charges (if any) will be be calculated and displayed during checkout.
8. Refunds
Refunds are governed by our Return & Refund Policy.
Since custom products are made specifically for each customer, refunds are only available in eligible cases such as:
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Wrong item received
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Manufacturing defects
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Shipping damage
9. Payment Security
We do not store your complete card or banking information.
All online transactions are processed securely through trusted payment gateways using industry-standard security measures.
10. Fraud Prevention
Urban Palette reserves the right to cancel or refuse any order suspected of fraudulent activity, unauthorized transactions, or misuse of payment methods.
Additional verification may be requested before processing certain orders.
11. Contact Us
If you have any questions regarding payments or your order, please contact us:
Urban Palette
Email: urban.palette.customs@gmail.com
WhatsApp: +91 9116579608
We aim to respond to all payment-related inquiries within 24–48 business hours.