Thank you for shopping with Urban Palette. Every pair of our shoes is individually hand-painted and made to order with great attention to detail. Because each product is custom-crafted, production and shipping timelines may differ from those of ready-made products.
Order Processing
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All orders are made to order after your purchase is confirmed.
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Production typically takes 5–10 business days, depending on the complexity of the artwork and current order volume.
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Once your order is completed, it will be carefully inspected, securely packaged, and prepared for shipment.
Shipping
We ship orders across India using Shiprocket and its trusted courier partners to ensure reliable and secure delivery.
Estimated delivery time after dispatch:
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Metro Cities: 2–5 business days
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Other Cities & Towns: 3–7 business days
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Remote Areas: 5–10 business days
Please note that these are estimated delivery times and may vary depending on your location, courier service, weather conditions, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email or WhatsApp containing your tracking details. You can use the tracking number to monitor your shipment until it reaches you.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.
Any promotional offers such as free shipping will be clearly mentioned on our website when available.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
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Weather conditions
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Public holidays
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Natural disasters
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Courier operational delays
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Incorrect or incomplete shipping addresses
Urban Palette is not responsible for delays caused by third-party courier services, but we will gladly assist you in tracking your shipment.
Incorrect Shipping Information
Please ensure that your shipping address, phone number, and email address are correct before placing your order.
Urban Palette cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete customer information.
Damaged or Lost Packages
If your package arrives damaged or appears to have been lost during transit, please contact us within 48 hours of the expected delivery date.
Include:
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Your order number
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Photos of the damaged package and product (if applicable)
We will work with our shipping partner to investigate the issue and provide an appropriate resolution.
International Shipping
Currently, Urban Palette ships only within India. We plan to offer international shipping in the future.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Urban Palette
Email: urban.palette.customs@gmail.com
WhatsApp: +91 9116579608
We aim to respond to all shipping-related inquiries within 24–48 business hours.